Inspection Express vs ConditionHQ: 2026 Comparison for Australian PMs

Inspection Express and ConditionHQ both help Australian property managers produce condition reports, but they come from different angles and suit different types of agencies. Understanding those differences clearly is the fastest way to decide which one belongs in your workflow.

Inspection Express has been in the Australian property management market for over a decade. It is an all-in-one platform that bundles standard condition reporting with 360° virtual tour capability, AI-generated descriptions on higher tiers, and deep integrations with the major Australian PM software platforms. It has a large installed base across Australia, New Zealand, and more recently the United States. For an established agency with a mature tech stack, Inspection Express is a known quantity with a track record to match.

ConditionHQ is a newer entrant built specifically around AI-generated condition descriptions and transparent flat-fee pricing. It covers all eight Australian states and territories, includes a free tier with three reports per month, and charges a fixed monthly amount regardless of portfolio size. It is designed for PMs who want to reduce the time spent writing condition report content — whether they manage five properties or five hundred.

This comparison covers the genuine differences between the two tools: pricing model, AI capabilities, 360° tour support, PM platform integrations, and the practical question of which agencies are better served by each. The goal is not to declare a winner but to help you identify which tool matches your actual workflow.

Inspection Express has built a strong reputation across more than a decade in the Australian market, and it is worth understanding the specific strengths that have kept it in favour with established agencies.

The breadth of features is a genuine strength. The platform combines standard condition reporting, 360° virtual tour capability, AI-generated descriptions, voice-to-text input, and routine inspection workflows in a single product. For agencies that want one tool to handle all inspection types — entry, routine, and exit — Inspection Express covers the full scope without requiring a separate platform for each function.

The PM integration story is one of the strongest in the market. Inspection Express integrates with PropertyMe, PropertyTree (MRI), Console Cloud, Kolmeo, Tapi, and Re-Leased. For agencies whose operations are built around any of these platforms, the integrations mean inspection data flows back to the PM system automatically, eliminating the manual transfer of completed reports. This is a practical daily benefit that has material value at scale.

360° virtual tour capability sets Inspection Express apart from most competitors, including ConditionHQ. On selected tiers, inspectors can capture and embed 360° images in inspection reports, creating a more detailed property record than standard photography alone. For a portfolio where visual property records matter — luxury properties, furnished rentals, high-turnover apartments — this is a feature worth considering.

AI-generated descriptions on selected tiers bring AI assistance to condition comment generation. The 360AI product markets substantial time savings for agencies that adopt it fully. On Basic, the inspection workflow is traditional; on higher tiers, AI comment suggestions become available.

The track record and user community matter. Agencies that adopt Inspection Express are joining a large user base that has shaped the product over many years, with regular feature updates informed by how Australian PMs actually work on the ground.

ConditionHQ takes a more focused approach. Rather than building every inspection feature imaginable, it concentrates on doing condition report generation very well, particularly through AI, at a predictable cost.

AI-generated condition descriptions are the centrepiece of ConditionHQ's product. When you complete an inspection, you capture photos and add brief notes about each room and item. The AI generates detailed, professionally worded condition descriptions in the neutral, precise language that Australian tenancy tribunals expect. All AI-generated content is fully editable — you review and adjust what the AI produces rather than accepting it uncritically. For most property types, the AI handles the majority of descriptive work accurately, and the PM's time shifts from writing to reviewing and refining.

The practical impact is meaningful. Writing condition descriptions manually is the most time-consuming part of condition report production. AI generation reduces this from a 45-60 minute writing task to a 10-15 minute review task for a typical three-bedroom property. Across a month of inspections, those savings compound.

Flat-fee pricing is a structural differentiator. ConditionHQ charges the same amount regardless of how many properties you inspect in a month. The free tier provides three complete reports per month at no cost. Pro is $59 per month with no report limit. Agency is $149 per month with team management features. Your cost does not increase as your portfolio grows.

The free tier is genuinely usable, not a crippled trial. Three reports per month with no credit card required and no time limit. For a solo property manager evaluating condition report tools before committing, this is a functional starting point rather than a marketing exercise.

Cross-state compliance for all eight Australian states and territories is built in from the start. NSW Schedule 2, Victoria's prescribed form, Queensland's RTA Form 1a, WA Form 1, and the requirements for SA, TAS, ACT, and NT are all handled natively. For agencies operating across state borders, this eliminates template management across jurisdictions.

Entry and exit comparison is a specific strength. ConditionHQ can compare entry and exit condition reports side by side, highlighting what changed during the tenancy. This is directly useful for bond dispute preparation — you can clearly demonstrate the state of the property at entry against its state at exit, with photographic evidence anchored to specific items and rooms.

This is the most substantive feature difference between the two tools, and it is worth spending time on it rather than glossing over it.

Inspection Express includes 360° virtual tour capture on its Lightning tier and above. Inspectors can capture 360° images during an inspection, and those images are embedded in the inspection report. This creates a browsable, immersive record of the property that standard photography cannot replicate. The difference between a flat photo showing a corner of a room and a 360° image that lets you look in any direction is meaningful for properties where a complete visual record matters.

Practical uses for 360° imagery in property management include: detailed entry condition documentation for furnished or high-value properties, routine inspection records where the condition of specific built-ins or appliances is a recurring question, and exit inspections where a comprehensive property record strengthens a bond claim.

ConditionHQ does not offer 360° virtual tour capability. This is not a gap the product hides — it is a genuine difference. If 360° documentation is a genuine requirement for your agency's workflow, ConditionHQ cannot currently fill that gap.

The qualifier "genuine requirement" matters here. For most residential tenancy inspections in Australia, standard photography provides adequate documentation for tribunals. The majority of bond disputes that reach VCAT, NCAT, QCAT, or equivalent bodies are resolved on the basis of standard condition report photos, not 360° imagery. 360° tours add value for specific property types and use cases, but they are not a legal requirement and are not necessary for the majority of inspection workflows.

The honest question to ask is: do you actually use or plan to use 360° capability, or is it a feature you find appealing in principle but would not use in practice? For agencies where the answer is "we would use it regularly," staying with Inspection Express or choosing it over ConditionHQ on this basis is defensible. For agencies where the answer is "it sounds good but we probably would not use it," paying for a tier that includes it may not represent good value.

Both tools offer AI assistance for condition descriptions, but the way they deliver it differs in ways that matter for day-to-day use.

ConditionHQ's AI is available across all tiers, including the free plan. When you create a report, AI description generation is simply part of the workflow. You upload photos, the AI generates descriptions, you review and edit. There is no tier you need to be on to access this — it is the core feature of the product, not an upsell.

Inspection Express's AI is tier-dependent. The Basic tier covers standard inspection and description features, with inspectors writing condition comments manually. AI-generated comments, which Inspection Express markets as part of its 360AI product, are available on the Lightning tier and above. If you are evaluating Inspection Express primarily for AI-assisted reporting, confirm which tier includes it and factor that tier's pricing into your comparison.

This distinction matters for how you evaluate the two products. When comparing Inspection Express on its Basic tier against ConditionHQ, the comparison is between a traditional inspection tool and an AI-native one — meaningfully different workflows. When comparing Inspection Express on Lightning or above against ConditionHQ, the comparison is between two AI-assisted tools with different pricing models, feature sets, and integration stories.

For most Australian PMs, either tool's AI will accelerate the description process meaningfully when it is in use. The question is which tool's overall design, pricing, and integration story fits your agency — and at which Inspection Express tier you would actually be operating.

The most significant difference between Inspection Express and ConditionHQ is not a feature — it is a pricing model. Understanding this difference clearly is important before committing to either product.

Inspection Express uses a per-property, per-month pricing model. You pay based on the number of properties in your portfolio, with different feature sets available across tiers. As your portfolio grows, your Inspection Express cost grows proportionally. As your portfolio shrinks — during a restructure or a rent roll sale — your cost reduces. This model is common in property management software and will feel familiar to agencies used to per-property pricing for their PM platform.

ConditionHQ uses a flat monthly fee. You pay a fixed amount each month regardless of how many properties you manage or how many inspections you conduct. Free gives you three reports per month. Pro is $59 per month, no report limit. Agency is $149 per month for teams. A ConditionHQ Agency account costs the same whether you do 30 inspections this month or 300.

For a small portfolio, Inspection Express's per-property model may be less expensive than ConditionHQ's paid tiers at certain property counts. For a larger portfolio, ConditionHQ's flat fee can represent meaningful savings. The crossover point depends on Inspection Express's current tier pricing, which is published at ipropertyexpress.com/plans-pricing/ and should be confirmed before making a budget decision.

Beyond the raw numbers, the two models have different risk profiles for a growing agency. With Inspection Express, taking on 20 new properties means your monthly software cost increases immediately. With ConditionHQ, taking on 20 new properties has no impact on your software cost. For agencies in a growth phase, this predictability has value that does not show up in a simple per-property comparison.

There is also the question of feature tiers within Inspection Express. If you need AI descriptions or 360° virtual tours, you need to be on a higher tier, which means a higher per-property cost. ConditionHQ's AI is available on all tiers, including the free one. When comparing the total cost of AI-assisted inspection at your specific portfolio size, the tier structure matters as much as the headline per-property rate.

Integrations with property management software are a practical daily consideration for agency PMs, and this is an area where Inspection Express has a clear current advantage.

Inspection Express integrates with PropertyMe, PropertyTree (MRI), Console Cloud, Kolmeo, Tapi, and Re-Leased. For an agency running on any of these platforms, the integration means property details, tenancy data, and scheduled inspections can be accessed within Inspection Express without manual re-entry. Completed inspection reports sync back to the PM platform. The workflow feels like a connected system rather than two separate products that you have to keep in sync by hand.

ConditionHQ's PM platform integrations are on the roadmap. The product currently operates as a standalone inspection tool — you complete the inspection and report in ConditionHQ, then attach or upload the completed PDF to your PM platform separately. For agencies where the PM platform is the operational hub, this extra step adds friction to the workflow, and it is honest to name it as a limitation.

It is important to be specific about what "integration" means in practice. Not all integrations are equal. A useful integration syncs data bidirectionally — property details flow into the inspection tool, and completed reports flow back to the PM platform automatically. Before adopting any tool on the basis of an integration, confirm what data flows, in which direction, and on what trigger.

Inspection Express's integrations with major AU PM platforms represent genuine daily value for the agencies that use them. If your workflow is built around PropertyMe or PropertyTree and you want inspection data to live natively in that system, Inspection Express gives you that today. ConditionHQ does not, though you can operate the two systems in parallel with a PDF handoff in the meantime.

For agencies not using one of the integrated platforms — particularly solo PMs or self-managing landlords who do not run a full PM platform — this integration advantage is less relevant. ConditionHQ's standalone workflow is complete and self-contained.

Both tools serve the Australian property management market, but they suit different scales of operation more naturally.

Inspection Express is well-suited to established agencies with larger portfolios, multiple inspectors, and existing workflows built around the major PM platforms. The per-property pricing model assumes you have a stable, sizeable portfolio. The full feature set — 360° tours, multi-tier AI, enterprise admin tools, PM integrations — is most valuable when you have the volume and team to make use of it. Agencies doing dozens of inspections per week, with inspectors using tablets in the field and operations managers reviewing completed reports, are the natural fit for what Inspection Express offers.

ConditionHQ is well-suited to solo PMs, small-to-mid agencies, and agencies evaluating inspection software for the first time. The free tier removes the cost barrier to starting. The flat-fee model means cost is predictable as the portfolio grows. The AI is accessible without needing to be on a premium tier. For a PM handling 20-100 properties across multiple states without a dedicated operations team, ConditionHQ's lean, focused design matches the workflow.

Mid-size agencies — roughly 50-200 properties — are genuinely in the middle of this comparison. At that scale, Inspection Express's PM integrations start to save real time if you are on the integrated platforms. ConditionHQ's flat fee starts to represent real savings versus a per-property model. The right choice depends on whether your primary bottleneck is data entry between systems (Inspection Express solves this better) or writing time in condition report production (ConditionHQ solves this better).

There is also the question of growth trajectory. An agency currently managing 50 properties but targeting 200 within two years faces different cost curves under each model. Modelling the cost at your projected future scale, not just your current scale, is a worthwhile exercise before committing to either product.

Inspection Express is the stronger choice in several clear scenarios.

Your agency depends on PM platform integrations. If your operations run on PropertyMe, PropertyTree, Console, or Kolmeo, and you want your inspection tool to be tightly connected with your PM platform, Inspection Express delivers that today. The integration eliminates manual data transfer and reduces the risk of errors that come from re-entering tenancy data between systems.

You want 360° virtual tours as part of your inspection workflow. If you manage furnished properties, high-value rentals, or any portfolio where an immersive visual property record adds genuine value, Inspection Express's virtual tour capability on the Lightning tier and above is a real differentiator that ConditionHQ cannot currently match.

Your agency has multiple inspectors and wants a mature team management layer. Inspection Express has more established multi-user and team management features, which suits agencies where different staff members conduct different inspection types and a manager needs oversight of the full team's output.

You have a large, stable portfolio and the per-property pricing model is cost-effective at your scale. At sufficient portfolio size, the features and integrations Inspection Express provides can justify its cost clearly.

You value a long track record and a large user community. Inspection Express has been used by a large number of Australian and New Zealand agencies for over a decade. The product has been shaped by real-world feedback, the feature set reflects genuine workflow needs, and the support team understands the Australian property management context.

ConditionHQ is the stronger choice in its own set of scenarios.

You want to pay a flat monthly fee that does not scale with portfolio size. If you are growing your rent roll, consolidating, or simply prefer predictable software costs, ConditionHQ's flat-fee model is structurally simpler than per-property pricing. The Agency plan at $149 per month covers unlimited reports regardless of portfolio size.

You want AI-generated condition descriptions without paying for a premium tier. ConditionHQ's AI is available on the free plan. You do not need to upgrade to access the core time-saving feature. For agencies that would otherwise be on Inspection Express's Basic tier without AI assistance, ConditionHQ immediately delivers AI-assisted reporting at no additional tier cost.

You are a solo PM or small agency where Inspection Express's full feature set — virtual tours, multi-tier AI, enterprise admin tools — is more than your workflow needs. Paying for features you will not use is not a good trade, and a focused tool that does the core job well may serve you better.

You manage properties across multiple states and want a single tool that handles all eight Australian jurisdictions natively. ConditionHQ's cross-state compliance is comprehensive and maintained, which makes it practical for agencies operating across state borders without the compliance risk of managing templates yourself.

You do not use one of Inspection Express's integrated PM platforms, or you prefer to keep your inspection tool standalone. ConditionHQ's standalone workflow is complete and self-contained, and the lack of PM integration is a genuine gap only for agencies that rely on those connections.

You want a free plan to evaluate before committing. ConditionHQ's three free reports per month, with no credit card required and no time limit, give you a genuine evaluation period on real inspections before you decide to pay anything.

Inspection Express is a capable, well-tested product with a genuine user base across the Australian and New Zealand market. It earns high satisfaction from users who need its integrations and full feature set. It is not a product to dismiss lightly — if your agency needs PM platform integrations and 360° virtual tour capability, ConditionHQ cannot currently replace it.

ConditionHQ wins on pricing model, AI accessibility, and simplicity. It is not trying to be all things to all agencies. It is focused on making condition report production faster through AI, at a predictable flat cost, with a free tier that removes the risk from trying it.

The honest way to choose is to be clear about your actual requirements, not a theoretical wishlist. If PM platform integration is a genuine daily need, Inspection Express is the answer for now. If flat-fee pricing, AI-native reporting, and a free evaluation period matter more, ConditionHQ is the answer.

For a direct feature-by-feature table, see the Inspection Express vs ConditionHQ compare page. Both tools offer enough of an evaluation path that you should run a real inspection on a real property before committing to either. ConditionHQ's free tier makes this easy — no credit card, no time limit, three full reports. The tool that feels right when you are standing in a property with your device in your hand is the one to choose.