Terms of Service

1. Agreement

By accessing or using ConditionHQ ("the Service"), operated by Futureman Labs, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

ConditionHQ provides AI-powered property condition report software for Australian property managers. The Service is available as a web application at conditionhq.app and as mobile applications for iOS and Android. It includes condition report creation, photo capture and management, AI-generated descriptions (cloud and on-device), PDF export, and related features.

Your use of the mobile applications is also subject to the Apple App Store Terms of Service or Google Play Terms of Service, as applicable.

3. Accounts & Plans

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account. We offer Free, Pro ($59/month), and Agency ($149/month) plans. Plan features and pricing may change with reasonable notice.

4. Your Data

You retain ownership of all content you create using the Service, including condition reports, photos, and descriptions. We do not claim ownership of your data. You grant us a limited licence to store, process, and display your content as necessary to provide the Service.

5. AI-Generated Content

ConditionHQ uses AI to generate condition descriptions from your photos. While we strive for accuracy, AI-generated descriptions should be reviewed and edited by a qualified property manager before use. You are responsible for the accuracy of your final condition reports.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to reverse-engineer the Service or its AI models
• Upload content that infringes on others' intellectual property
• Share your account credentials with unauthorised users
• Interfere with the operation of the Service

7. Payment & Refunds

Paid plans are billed monthly or annually via Stripe. You can cancel at any time. If you cancel, you retain access until the end of your billing period. We offer a 30-day money-back guarantee on all paid plans.

8. Limitation of Liability

The Service is provided "as is" without warranties of any kind. ConditionHQ is not a substitute for professional legal advice regarding tenancy legislation. We are not liable for any losses resulting from bond disputes, tribunal proceedings, or compliance issues. Always consult your state's tenancy authority for definitive legal requirements.

9. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time. Upon termination, your data will be retained for 30 days before deletion, during which you can export your reports.

10. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be resolved in Australian courts.

11. Contact

Questions about these Terms? Contact us at david@futuremanlabs.com.